How to escalate an issue if not resolved satisfactorily?

If your recent issue wasn't fully resolved, you have options. The best way to escalate depends on the specific details of the problem and who you've already spoken to. We're here to guide you through the process.


In general, you can follow these steps to escalate the issue:


  • Reach out once more to the individual or department tasked with resolving the issue. Ensure that you articulate the problem clearly and express your dissatisfaction with the solution previously provided.


  • Request the person or department responsible to assign another individual to investigate the issue. This approach can provide a fresh perspective and potentially lead to a new solution.
  • Contact the complaints department or customer service. They can assist you in resolving the issue or guide you on how to proceed.
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